*SHIPPING AND RETURNS*
shipping policy
DELIVERY AND DEADLINES
We are currently working with the platform Kangu. This platform allows customers to choose the carrier with the most efficient shipping and deadline for their location.
We only work withdefault shipping option. In case the consumerwant the SEDEX optionoffered by the post office, it is onlycontact usthrough our social networks thatWe will budget for this shipping format.
Our deliveries are sent withinthree days after confirmation of payment.
IMPORTANT: DUE TO THE CORONA VIRUS PANDEMIC, ORDERS MAY BE DELAYED IN DELIVERY, AND MAY HAVE A LONGER DEADLINE THAN THAT INFORMED AT THE TIME OF PURCHASE.
PARTS AVAILABILITY
FAIL is asmall businessthat producescopyright pieces. We work with areduced productionthere may or may not be replacement of parts and references from our collections.We count on everyone's understanding if the desired part is no longer available.
Return and exchange policy
THEFailurehope your shopping experience in our webshop was amazing and that our looks have met your expectations. We're hereto help with whatever you need and to create a lasting dialogue with you, with great respect and transparency. For this we have developed our exchange and return policy in accordance with theLaw 8078 of 1991, of the Consumer Protection Code.
CONDITIONS FOR EXCHANGE AND RETURN
Forrequest an exchange or returnof the product, you must contact us via emailfailurebrand@gmail.comor via whatsapp on the number(16) 9 97667595.
You haveup to 7 (seven)calendar days, counting from the date of receipt, for exchange or return.Requests will be accepted as long as the product does not show signs of use, washing or alterations.
The Loja on-line FAILS ifresponsible for all costs of the first exchange of its products, remembering that our shipment for exchange occurs through the post office and by PAC.From the second request for an exchange of the same order, the consumer will be responsible for paying the freight.
IT ISimportant to reinforcethat we are a small, authorial brand that values conscious consumption.We work with a small production. because of thatit is possible that at the time of exchange the desired model, size or reference is not available.In case this happensyou can choose another product of the same value or choose to return the part and receive your money back.
CANCELLATIONS
Forcancel an approved purchase before receiving the product, enter incontact immediately through emailfailurebrand@gmail.com so that we canrequest cancellationof the purchase in the collection operators.
THEFAILUREworks with um 1 to 3 business days for order delivery, from the date of payment approval. Because of this it is important to get in contact immediately, because if the order has already been sent, unfortunately it will not be possible to cancel it.